Position

Customer Operations Coordinator

Location

Birmingham Business Park

Reports To

Customer Services Manager, BCA Logistics, Birmingham

Purpose Of Job

This is an integral role within the Customer Services team working on a new, exciting project at BCAL.

In a direct response to the way that consumer buying habits have changed to be more online focused, BCAL are aiming to revolutionise the way that cars are bought, sold and delivered.

As the Customer Operations Coordinator you will be responsible for the daily driver operations serving as the link between our Logistics Team and the Customer Experience Team.

You will take ownership of the day to day movements and schedule of our team of drivers, ensuring that they are in the best possible position to deliver a first class vehicle handover.

You will troubleshoot problems our drivers might encounter on their journeys or with the end consumer and use your initiat...

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