Job Title: Energy Customer Advisor
Location: Initially working from home/Birmingham City Centre
Salary: £18,560 - £18,960
Working hours: Mon- Fri 8am - 6.45pm Saturday 9am-4pm (Rotational likely 1 in 3) 40 hours per week
Our Customer Advisors are brilliant at engaging with customers and effortlessly building rapport. Delivering amazing service to our client and their customers whilst working towards performance targets, KPI's and standards. Their day is filled with customer interactions where they will solve problems, overcome disputes and reach appropriate solutions.
We interact with our client customers in different ways, whether it is over the phone, via email, in writing or over webchat, we expect outstanding results and our Customer Advisors are the ones that deliver them. Because we do more.
Putting things right
Things don't always go to plan, and with our clients customers w...
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