Permanent Role - Monday to Friday - 37 hours per week
We are looking for an experienced IT service desk analyst to join our successful team within an Electrical Trade Wholesaler based out of Birmingham.

Contracted to 37 hours per week
Monday to Friday
Shift times: Rota basis to cover support lines between 07:30 to 17:30
No bank holiday working required
Benefits: Pension scheme, Life assurance, 25 days holidayAs an IT service desk analyst, you will be the 1st line support for the whole company, you will ensure a smooth running of IT systems throughout the business. Working as part of the IT team, answering calls from colleagues to provide remote access support on a full spectrum of IT problems covering software, hardware, mobile devices, laptops, desktops, printers, and networks.
You will need to take ownership of calls, providing excellent customer service to colleagues and understand when to liaise with 3rd party providers to facilitate resolutions where exte...

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